Privacy Policy

Effective Date: November 22, 2024
Last Updated: November 22, 2024

FacePlus Plastic Surgery Institute ("we," "our," or "us") values your privacy and is dedicated to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website facepluspsi.com or use our services. By accessing our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We may collect the following types of information:

-Consent for SMS communication: Information obtained as part of the SMS consent process will not be shared with third parties. 

SMS communication: We will communicate with customers and guests regarding updates on appointments, orders, rescheduling, and other relevant information. Job applicants: N/A. 

For SMS, message and data rates may apply. You can opt-out at any time by texting 'STOP.' For assistance, text 'HELP' or visit our privacy policy and terms of services. 

a. Personal Information You Provide:

• Name, email address, phone number, and other contact details.

• Medical information you choose to share with us for consultations or inquiries.

• Payment and billing information when you purchase our services.

b. Automatically Collected Information:

• IP address, browser type, and operating system.

• Usage data such as pages visited, time spent on the website, and referral sources.

c. Sensitive Information:
We may collect sensitive health information you provide for consultations or medical services. This information will be handled with the utmost care and confidentiality.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and enhance our services.

• Schedule appointments and consultations.

• Communicate with you regarding your inquiries, bookings, or procedures.

• Process payments and send receipts or invoices.

• Comply with legal obligations and medical regulations.

3. Sharing Your Information

We do not sell your personal information. We do not share or sell SMS opt-in, or phone numbers for the purpose of SMS. However, we may share your information in the following circumstances:

• Service Providers: We may share information with third-party providers (e.g., payment processors, appointment schedulers) to facilitate our services.

• Legal Compliance: To comply with laws, regulations, or legal requests.

• Medical Professionals: With your consent, to coordinate care with other healthcare providers if necessary.

• Business Transactions: In the event of a merger or acquisition, your information may be transferred as part of the business assets.

4. Data Retention

We retain your personal information only for as long as necessary to provide our services and fulfill legal, medical, and regulatory requirements.

5. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance user experience.

• Track website usage for analytics purposes.

• Manage session data during your interactions with our website.

You can manage your cookie preferences in your browser settings.

6. Your Privacy Rights

Depending on your location, you may have rights to:

• Access or obtain a copy of your personal information.

• Request corrections or deletions of your data.

• Restrict or object to certain processing activities.

• Withdraw consent where applicable.

To exercise these rights, please contact us at privacy@facepluspsi.com.

7. Security of Your Information

We use industry-standard measures to protect your information from unauthorized access, disclosure, or misuse. However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

FacePlus Plastic Surgery Institute
Email: privacy@facepluspsi.com
Website: facepluspsi.com
Address: 12505 Quaker Ave, Suite A, Lubbock TX 79424

Phone: 806-758-4594